Pidu lastele General Terms and Conditions of the Purchase – Sale Agreement of the Online Store
Pidu Lastele e-shop is managed by Reklin OÜ registry code 12820932, SEB a/a : EE611010220241629227, Keskus 11-74, Märja borough, Tähtvere parish, 61406 Tartu County hereinafter referred to as the "Seller" and the customer who makes a purchase in the Pidu Lastele E-shop at the address shop.pidulastele.ee identifying himself/herself by adding his/her personal data, hereinafter referred to as the "Buyer", to the order concluded this Agreement.
With regard to the ordering conditions applicable to purchase and sale transactions concluded in the e-shop, as follows:
1. General provisions
1.1. The Seller sells and the Buyer buys Pidu Lastele goods sold in the online store. When regulating the relations between the Seller and the Buyer, they shall be guided by the Law of Obligations Act and other laws and other legal acts in force in the Republic of Estonia and the general terms and conditions of the purchase and sale agreement of the online store.
1.2. The Seller has the right to make corrections to the offered e-store goods at any time. The Seller has the right to unilaterally change the general terms and conditions of the Purchase – Sale Agreement without the obligation to notify the Buyer thereof by e-mail in advance.
2.1. All prices in the e-shop are final and no VAT is added to the price. The Seller has the right to change the prices of the goods in the e-shop at any time.
3. Shopping cart and placing an order
3.1. In order to purchase goods, the Buyer must add the selected goods to the shopping cart. The number of products in the shopping cart can be changed.
3.2. In order to continue placing an order, the Buyer must add their exact contact details and choose the payment method.
3.3. The buyer must confirm his/her agreement with the general terms and conditions of the purchase – sale agreement of the Pidu Lastele online store by ticking the box and placing an order.
4. Payment for the order
4.1. InPidu Lastele e-shop, the Buyer can choose between different payment methods.
4.2. It is possible to pay for the order:
4.2.1. In Pidu Lastele e-shop, the Buyer can pay by invoice.
4.2.2. via a bank link - Swedbank, SEB, LHV, Nordea, Danskbank and Krediidipank.
4.3. By choosing an invoice as the payment method, a prepayment invoice will be sent to the Buyer by e-mail, which the Seller expects to be paid within 5 days. If the prepayment invoice has not been paid within 5 days, we consider it to be the Buyer's wish to cancel the purchase and cancel the Buyer's order.
4.4. By selecting a bank link as the payment method, the Buyer will be redirected to the bank selected. The buyer makes a payment in the Internet Bank and after payment clicks on the button "Back to the merchant". If the Buyer's order reaches the Seller correctly, the Seller will send the corresponding confirmation to the Buyer's e-mail.
4.5. Payments are mediated by Maksekeskus AS
5.1. After the entry into force of the Purchase – Sale Agreement and the purchase is made, the goods shall be assembled and delivered.
5.2. The completion and dispatch of the purchase takes place within 1-7 working days from the receipt of the invoice to the bank account of Reklin OÜ.
5.3. If the Buyer's order cannot be fulfilled due to reasons beyond the control of the Seller, the Buyer will be contacted and alternative options will be offered or the paid amount will be refunded immediately, but not later than within 14 days.
5.4. If the amount of the ordered goods exceeds 80 €, the goods will be sent to the Buyer's parcel machine within Estonia free of charge. see more here
5.5. The Buyer can choose from the following delivery methods:
5.5.1. The goods are sent by SmartPost (within Estonia) to the parcel terminal selected by the Buyer. Goods and services are paid for 100% in advance by bank transfer.
220.127.116.11. SmartPost can be used to send orders whose total weight does not exceed 35kg and which qualify in terms of dimensions and weight.
5.5.2. The goods are sent with Omniva (within Estonia) to the parcel terminal chosen by the Buyer. Goods and services are paid for 100% in advance by bank transfer.
18.104.22.168. Omniva can send orders with a total weight not exceeding 30kg that qualify in terms of dimensions and weight.
6. Withdrawal from the contract
6.1. The buyer has the right to cancel his order after ordering and paying for the goods and before the delivery of the goods. To do this, you must send a corresponding notice to the e-mail address email@example.com as soon as possible and let us know about your wish. In the sent mail, the number of the order / invoice that you want to cancel and the contact details of the Buyer must be indicated.
6.2. The amount paid by the Buyer shall be transferred to the same bank account immediately, but not later than within 14 days from becoming aware of the cancellation of the order.
7. Right of withdrawal
7.1. The buyer has the right to withdraw from the distance contract without giving a reason within 14 days.
7.2. The term starts from the day when the goods reached the Buyer.
7.3. If the Buyer wishes to withdraw from the contract, an application for withdrawal must be filled in within 14 days and sent to the address firstname.lastname@example.org.
7.4. The Buyer is obliged to return the goods to the Seller immediately, but not later than 14 days after the application for withdrawal has been made.
7.5. Withdrawal from the Contract shall be certified by the Buyer.
7.6. The returned goods must be free of defects, complete, in their original packaging and unused.
7.7. In the event of deterioration of the goods to be used, theBuyer shall be liable for the impairment caused by the use of the goods if he has used the goods in any other way than is necessary to ascertain the nature, characteristics and functioning of the item. In order to ascertain the nature, characteristics and conditions of the goods, the goods may be handled and used only as is normally permitted in a store.
7.8. The direct costs related to the return of the goods shall be borne by the Buyer, unless the returned goods are defective or do not correspond to what was ordered.
7.9. Upon withdrawal from the Contract, Reklin OÜ shall refund to the Buyer the purchase price paid, from which it is entitled to offset the non-refundable amounts specified in clause 7.7., immediately, but not later than within 14 days from the receipt of the application for withdrawal, provided that the goods are returned to the store within the same period.
7.10. The money shall be transferred to the same bank account from which it was received.
8. Procedure for submitting claims
8.1. Reklin OÜ is responsible for the non-compliance of the products sold from the e-store with the terms and conditions of the contract, which occur within two years from the delivery of the item to the buyer in accordance with § 218 (2) of the LPA.
8.2. All claims will be reviewed and the Consumer will be contacted as soon as possible, but not later than within 14 days from the receipt of the complaint.
8.3. Upon the occurrence of defects, the Buyer must notify the Seller as soon as possible, but not later than within 2 months, of the non-compliance of the goods with the terms of the contract.
8.4. The claim must be submitted preferably in writing or in a format that can be reproduced in writing.
8.4.1. The complaint must indicate: the name and contact details of the consumer, the date of submission of the complaint, the defect of the goods or services, the claim submitted to the entrepreneur, reference must be made to the document certifying the execution of the transaction or the guarantee and attach a copy thereof to the complaint.
8.5. If the purchased goods do not comply with the terms of the contract, the Buyer may demand that the Seller repair the product or replace it with a product without defects.
8.6. If the repair or replacement of the product is not possible or fails, or the repair / replacement of the product causes unreasonable inconvenience to the Buyer, the Buyer has the right to withdraw from the contract and demand a refund.
8.7. Reklin OÜ is not responsible in the following cases:
8.7.1. Deterioration / damage to the goods is caused by the Buyer.
8.7.2. Defects that have arisen as a result of improper use of the goods.
8.7.3. Normal physical wear and tear of goods in case of normal use.
9. Protection of personal data
9.1. The source of personal data is the formation of a customer relationship in the e-shop when registering an order or registering as a loyal customer.
9.2. The data to be registered includes: first name, last name, e-mail address, phone number, address for sending a purchase, city, postal code, country, acceptance of the general terms and conditions of the purchase and sale agreement of the e-shop, consent to receive the newsletter.
9.3. Personal data is processed by Reklin OÜ registry code 12820932, Keskus 11-74, Märja borough, Tähtvere parish, 61406 Tartu County.
9.4. Reklin OÜ does not disclose the Buyer's personal data to third parties, except to transport service providers for the delivery of goods to the Buyer.
9.5. Reklin OÜ uses the Buyer's contact details for advertising and other information only if the Buyer has expressed a wish to do so in the self-service environment of Pidu Lastele website.
9.6. The buyer can unsubscribe from receiving advertising messages by notifying about it in the self-service environment.
9.7. The buyer has the right to check the personal data concerning him as well as to change them or ask to remove his personal data from the register.
10.1. In the event of a wrongful violation of the terms of the contract by Reklin OÜ, the buyer has the right to demand compensation from Reklin OÜ for the direct material damage caused to him by the respective violation and also has the right to demand compensation for non-pecuniary damage caused to himself.
10.2. Reklin OÜ is not responsible for other damages that the Buyer may incur and is not obliged, among other things, to compensate for loss of income, expenses related to interrupted business activities or loss of profit, decrease in the value of a share or share of a company or company, or other similar losses.
10.3. Reklin OÜ is not responsible for the damage caused to the buyer or for the delay in the delivery of the goods if the damage or the delay in the delivery of the goods is due to a circumstance that Reklin OÜ could not influence.
10.4. Violation of obligations under circumstances caused by force majeure is considered excusable and does not entail liability.
11.1. Any disagreements related to ordering and purchasing products through the Pidu lastele Online Store shall be resolved by negotiations.
11.2. If an agreement is not reached, the Buyer has the right to turn to the Consumer Disputes Committee operating at the Consumer Protection Board (Consumer Disputes Committee) or to the Tartu County Court.